Our days of operation are Monday – Friday. If the item(s) you order are in stock, then your order will be processed on the day you place your order (if it’s a working day before the cut-off) or the next working day. For UK Mainland orders, delivery will take either one or two working days after processing (“Next 1-2 Working Day” service). As an example, if you order on a Sunday which is not a working day for us, you can expect your order to be delivered on either Tuesday or Wednesday, although circumstances out of our control may arise so we do not guarantee this. Non-UK Mainland and International orders vary and we let you know via email when to expect delivery.

We will be in touch with the delivery date and tracking information (where applicable) on the day your order is processed. If you supply us with a mobile phone number then we will also send you a text (UK customers only).

You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

We currently do not accept back orders. You can use the stock notification option to receive an alert when the product comes back in stock.

Royal Mail

We use Royal Mail for all UK deliveries.
The Royal Mail 1st Class cost is

99% of orders are delivered according to the guidelines quoted above, however please be aware that occasionally items can be delayed in transit.

Once items are dispatched, delays are unfortunately outside of our control.

If you absolutely must have your order by a specific date the safest method is Express Delivery as it is a guaranteed next day service.

A signature is always required for Express Delivery orders. You have option of specifying a work address for delivery when you checkout.